At Ulrichords, customer satisfaction is our priority. We want you to be confident when purchasing Audio Equipment, Musical Instruments, and Recording Equipment from us. Please read our return and refund policy carefully.
✅ Eligibility for Returns
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Products may be returned only if they are defective, damaged, or incorrect at the time of delivery.
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Customers must inspect the item upon delivery and report any issues immediately to the delivery personnel and our support team.
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Items must be returned in their original packaging, unused, and with all accessories/manuals intact.
📅 Return Window
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Return requests must be made within 7 days of delivery by contacting us at [email protected].
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Returns requested after this period will not be accepted.
💰 Refunds
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Since we only accept Cash on Delivery (COD), refunds will be issued as follows:
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If a product is returned at the time of delivery (due to visible damage/incorrect item), no payment is collected.
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If a return is approved after delivery, refunds will be processed via bank transfer or store credit, as agreed with the customer.
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Refunds are initiated within 7–10 business days after inspection and approval of the returned product.
🚫 Non-Returnable Items
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Opened or used consumables (e.g., cables, strings, drumsticks).
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Products damaged due to misuse, mishandling, or unauthorized repairs.
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Clearance, sale, or special-order items (marked “non-returnable”).
📩 How to Request a Return
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Contact us at [email protected] with your order details and reason for return.
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Our team will guide you through the return approval process.
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Approved returns must be shipped back in secure packaging (shipping details will be shared by our team).
⚠️ Important Notes
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Shipping charges for returns (if applicable) are the responsibility of the customer, unless the item was defective or incorrectly delivered.
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Ulrichords reserves the right to deny a return if the product does not meet the eligibility criteria above.